Your terms and conditions of use

 

Sorry guys but here comes the legal bit

Welcome to our website. By viewing or logging into this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Alittlestranger's relationship with you in relation to this website.

The term "A Little Stranger" or "us" or "we" refers to the owner of the website whose registered office is A Little Stranger, Ltd PO BOX 2384, WD181RP, UK. Company no : 7450266.  The term "you" refers to the user or viewer of our website.

 

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
•  All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
• Governing Law and Contract Formation 
The technical steps required to create the contract between you and us are as follows:

1.    You place the order for your products on the website by pressing the"submit" button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the website.
2.    We will send to you an Order Confirmation email detailing the products you have ordered. This is not an acceptance from Alittlestranger
3.    At the same time as your product is shipped from our warehouse we will send you a Despatch Confirmation email.
4.    Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
5.    Non-acceptance of an order may be a result of one of the following reasons:
    •    The product(s) you ordered being unavailable from stock
    •    Our inability to obtain authorisation for your payment
    •    The identification of a pricing, product or offer description error
    •    You not meeting the eligibility to order criteria as set out below

 

Returns

How do I return an item? Email [email protected] and notify me of the reason for return. I will then send you a Return Authorisation Code. You must obtain a Returns Authorisation Code before sending anything back to us or we will not be able to process your return. To give you a few pointers on how we manage our returns, here are some simple and easy to follow guidelines:

• Faulty or defective items: If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. You are responsible for any other service provided to you in connection with your purchase. The item(s) must be returned within 30 days of purchase.
• Change of heart: We don not process returns from a change of heart.

 

Items lost in transit:

All items (unless otherwise noted) are sent via Royal Mail. We cannot be held responsible for packages lost in transit, but will provide you with proof of posting should you wish to make a claim against Royal Mail.

 

Privacy Policy

We maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history. We also collect information of a general nature about how many 'hits' our website gets. And we monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don't track individual users pathways through the site. Our site also uses 'cookies'.

 

Cookies

Cookies are small amounts of data sent to your web browser by a webserver. They cannot harm your machine in any way as they are small textfiles with simple information in them. You can see them as small textfiles inside your 'Temporary Internet Files' folder in Windows. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site. We also use software to track general browsing behaviour on our website. This means that we can build up a picture of the most popular areas and paths through the site and any problem areas, though we don't use it on a personal level to track individuals and their behaviour.

You may experience problems with our site when you try to buy items. These are usually to do with how you have set up your security settings in your web browser.

If you have set your Security Settings in Internet Explorer to 'high' you have disabled cookies. Our site uses cookies to provide some features such as the Shopping Cart and My Account. To use the site you will need to set the security level for the internet to Medium (under Tools/Internet Options). This is for "Safe browsing but still functional". Alternatively you can add alittlestranger.com /shop to your list of trusted sites. Should you wish to turn off cookies in your browser, your browser's help menu should tell you how to do this, but this will, of course, affect some of the features of our site and therefore your shopping experience.

We NEVER exchange, sell or otherwise give away your email address to other companies. Your email address is used solely by yourself, for purposes of logging into your account, and us for emailing you regarding your orders and to update you with our newsletter

 

Who else sees your information

We may have to disclose some of your information to service suppliers to help complete your order. These parties include PayPal, Royal Mail, Parcel Line, FedEx and TNT. By using our web site you consent to us using the personal information you have given A Little Stranger and our trusted partners, as outlined in this Privacy Policy.

We may also use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

If you have any concerns regarding your data please email [email protected].